What our Customers say...

Water Damage Testimonials

Great outfit, would recommend them to anyone.

I was pleased that SERVPRO had great customer satisfaction.  There were a few instances when the project didn't go as planned (drywall had dimples and paint didn't cover well), but in each instance, SERVPRO made sure to make things right, even if it meant more resources and time and they even found a way to match an existing ceiling texture that was tricky!  SERVPRO employees were always kind and courteous.

Everything was cleaned up and it looks great!

Our Project Manager was an outstanding person to work with.  Communication was always prompt and he is a real professional as well as just a really good guy.  He is a credit to your company.

We first met our project managers, they were kind, caring and efficient.  I was emotional and started to cry when I realized we would need to leave our home and might not get back before our granddaughter was to come for her first overnight stay.  Our project managers went through much appreciated efforts to get everything done before she came.  God bless them, they did it!  

I was amazed with the thorough and competent work done during each phase of the work.  Their helpfulness went above and beyond!!

They were very neat and very respectful.  I give them a 10 or A+!

SERVPRO did a great job and made sure everything was 100% correct.  I am very happy with the final product-back to where it was before the water damage. 

They were very professional, courteous and very neat!  We were very pleased with the whole experience.  All the workers were very efficient, clean and polite.  Top Notch!!

They were courteous and responsive to our needs.  We are very pleased with the cleanliness and finished product.

Very professional, was thorough and easy to work with.  Again Thank-You for your level of service.  Very rare to find that level in these times.

Everyone I dealt with was very helpful.  I am very pleased with the service.  Give my project manager a "10" rating.

Everything was excellent.  The people were very work oriented, friendly and exceeded my expectations.  My project manager kept me informed at all times!

Our project manager and staff were very pleasant and professional.  I appreciated the way they conducted themselves.  I felt very comfortable and enjoyed working with them.

We were so impressed at how fast & courteous the clean-up crew were and that is why we decided to continue with SERVPRO for the rebuild.

Great Staff!  Exceptional work and extremely thorough.  Very nice people to work with!

Everyone was courteous, polite & helpful by explaining things from start to finish.  Also cleaned up well after each time they came.

Excellent and this is a great company that I would tell others about.   Great company to have in your home because I felt comfortable with their teams.

They have been great.  I would recommend them to anyone.  They really are worthy of their motto "Like it never even happened."  All the staff were great - friendly, courteous and quick, with high quality.

At a very difficult time given the flood following our vacation the entire staff showed great sensitivity, patience and professionalism helping us with the repair of our basement.  We are very grateful for the high quality work, level of professionalism among the team members, and the compassion that came with it all!  We would highly recommend SERVPRO to anyone!

Very impressed with the high level of professionalism and competency overall. Very happy with the clean-up and assistance in the repair process and being very accommodating to my busy schedule.  My house is cleaner than I would have done!  They did an amazing job at cleaning, our project manager was excellent in every aspect of his job.  Highly recommend!

Very much appreciated the customer service as I was trying to navigate the process of cleanup and also how to proceed with the insurance claim.  Very efficient and timely, informative and accessible.

Excellent service with very prompt follow-up and responses.  Work was completed neatly and professionally.  The excellent service made our unpleasant and stressful experience much easier to handle.  Thank you!

Everyone was great! Project Manager did a great job supervising.

The project managers did an excellent job in coordinating and communicating the rebuild project, drywall, painting, carpentry, and cleaning all done to specifications, professionally, and with a smile!  Many thanks to the staff and contractors assigned to the project.

Fast, excellent quality and friendly staff.  Everyone was great.

Very professional and high quality work in all areas.  Many thanks for getting our home back in shape.

Our project manager was extremely helpful and followed-up on all requests.  Did an astounding job explaining process and timeline.  Helped us through a most difficult time.

SERVPRO was very professional and did a nice job.  They were knowledgeable and answered all of my questions.

Excellent workmanship, extremely hardworking keeping us well informed of the plan.  The men on the job were very nice to work with.  In our case, our project manager responded to our sudden need for completion in best possibly timing.  Without his experience and excellent customer service we would have been in a financial mess.

Thank you so much for your kindness and attention to the smallest details.  We sure are very pleased with the job that was done.  God bless you all.

SERVPRO completed the job on time as promised so we could enjoy our kitchen in time for Christmas.  They addressed all concerns promptly.  A job well done.

The employees of SERVPRO are very competent and do a wonderful job.  We will recommend this company to anybody and everybody we know.  It was a pleasure!  Great job!

A pleasure to work with.  I had no worries.  The project manager was very easy to work with.  He kept me informed through the whole process.

Unbelievable customer service, fantastic skilled workers, overall fantastic repair, clean up, and restoration work!  A BIG thank you!

We felt in safe hands from day 1!  Our experience was amazingly positive.  Our project manager was incredibly sensitive, reliable and efficient.  He listened extremely carefully to my very picky concerns and communicated those concerns to every team member.  All concerns were addressed! 

Everyone was very professional, very hardworking and explained everything they were doing.  We were very impressed with SERVPRO and the team that worked at our house. The crew was so wonderful during a very difficult time for us.

I am very happy with the service I received from SERVPRO.  They did everything exactly as they said they would and they even did it ahead of schedule with high quality.  Every member of the SERVPRO team was courteous, professional and highly skilled.  I would have been lost if SERVPRO wasn't there to help.

I felt assured you were looking out for my well-being.  Thank you for being available!

I was impressed with the quality workmanship in which was all done in a timely manner.  I will highly recommend to my family and friends.  All staff and workers were very polite.  Thank you all for getting my home back to normal without any worries or stress.

I was very pleased with the quality of the work, the pleasantness of the workers and the constant concern for my satisfaction.

They handled EVERYTHING! I didn't have to worry about details & additional communication with the adjuster. I am a "control" person and usually have to make things happen - not in this case. I was very pleasantly surprised to be "taken care of" with all details handled. Very professional team - very careful, paid attention to details & cleaned up after themselves. House looks better than before the damage!!! On a scale of 1-10 with 10 being the best - these guys are a 15 or 20!

Great job from start to finish! It was great to deal with a trusted company all the way through to the end! The Staff was amazing. Not being in state as all was occurring was a challenge but the SERVPRO Staff put us at ease and handled everything. The communication and pictures throughout the process helped. Thank you!

I think SERVPRO is the best. I would recommend them highly. Everyone I dealt with was great - pleasant, professional and thorough.

Very informative every step of the way. Your staff did a GREAT JOB! I am very pleased with the work done and the people I worked with.

SERVPRO is very professional, met all of our expectations and a pleasure to work with. Our Project Manager was great to work with! He explained things so we would understand the process, got back to us with answers when we had questions and followed through on all our concerns.

This team is a first class operation all the way around. I would highly recommend.

Very pleased! Everyone was very polite and professional. It made my time of need go much easier. Thanks

Everyone - and I mean everyone - involved in this process did an excellent job & were a pleasure to do business with. You all made us feel well taken care of. Thank you for providing such excellent service. We have already recommended you to friends & family. Thanks again!

The crew did a wonderful job, from explaining my questions thoroughly to the actual clean up and removal. They were very professional and were awesome workers!

Very favorable. Their professionalism and courtesy allowed us to feel comfortable while in our home. The SERVPRO Team was extremely professional throughout this experience. They also showed care and empathy to our family.

Totally professional and personable. Excellent crew!!

Staff did a great job and kept customer advised. Concerned for customers belongings and kept things neat and clean. Great Experience!

Excellent Service!!! All the staff, contractors and office staff did an outstanding job. Couldn't say enough how helpful, courteous and knowledgeable everyone was to us. Thank you so much for your help with this.

I thought this company was excellent and very happy with everything. I would recommend them to anyone and I already tell people how good this company is.

I never heard of you until my misfortune. I would recommend your company in a heartbeat. Everyone was wonderful.

Work was done on schedule; communication was on a daily basis. The crew was wonderful to work with. They called everyday to check with me to see if I was happy with the work. All workers were polite and did the work in a timely manner.

SERVPRO is a professional company that takes its job very seriously. The customer service was exemplary! Everyone was so kind, caring and compassionate. They did the job with extreme professionalism. Never a complaint no matter how arduous the work.

Staff went out of their way to accommodate numerous special requests. Thank you! I'm very pleased with everything.

SERVPRO of East Central Waukesha County was knowledgeable, professional, and patient with our questions, willingness to be flexible, polite, and timely. We give them Four Star recommendations from us.

Excellent structure and process. Excellent staff and management with thorough communication. All my needs were met. I am looking forward to working with SERVPRO in the future for another job. I think they are the BEST!

Everyone was awesome! Prompt, nice, friendly - WOW! I can't say enough about this experience. Every person was a delight. I feel like I've known them for years. This experience could have been awful and it was professional, reliable and outstanding from start to finish.

Would definitely recommend them to anyone in need. Great service! Your crew was dependable, very courteous, prompt, great manners. The cleanup was really "top notch". When they cleaned up the mess of tear down - it was clean. Even wiped down the back porch landing, which they used to haul out the debris. Thanks!